Refunds are only available under the following conditions:

• The product was received in a damaged condition.

• You provide a clear unboxing video showing the damaged product and the packaging as proof.

• The refund request is initiated within 48 hours of delivery.

Refund Process

1. Initiate Request:
Contact us at nexaraglam@gmail.com or +91 9380132523 within 48 hours of receiving the product. Include:

• Your order details (order ID, name, and contact information).

• The unboxing video showing the damaged item and its packaging.

2. Approval:
Once your request is reviewed and verified, we will notify you of the approval status via email.

3. Refund Issued:
Approved refunds will be processed within 7-10 business days to the original payment method used at checkout.

Important Notes

• Refunds will only be issued if the unboxing video clearly shows the damage was caused before delivery.

• We cannot accept claims without proof or for damages reported after 48 hours of delivery.

• Customized, engraved, or sale items are not eligible for refunds under any circumstances.

For any refund-related concerns, please contact our support team:

• Email: nexaraglam@gmail.com

• Phone: +91 9380132523

Thank you for shopping with Nexara. We value your trust and aim to provide a flawless shopping experience.